Thank you for choosing ICEY UNIVERSE! We want your shopping experience to be as enjoyable and stress-free as possible. Please take a moment to review our policy regarding returns.
All Sales Are Final:
We do not offer returns on products unless they arrive damaged or defective. Due to the nature of our products, we cannot accept returns for reasons other than damage or defect.
Damaged or Defective Items:
In the unlikely event that your order arrives damaged or defective, please contact our customer support team at
info.iceyuniverse@gmail.com Within 7 days of receiving your order. Provide photos and videos of the damaged or defective product, and our team will assist you in resolving the issue promptly.
Non-Returnable Items:
Some items may be non-returnable due to government restrictions. Please check the product description for any specific return limitations.
Refund Process for Damaged or Defective Items:
Contact our customer support team to report the issue within 7 days of receiving your order.
Provide photos and videos of the damaged or defective product and any relevant details.
Our team will assess the issue and provide instructions for the return process, if applicable.
Contact Us:
If you have any questions or concerns about our policy, please contact our customer support team at info.iceyuniverse@gmail.com
Your satisfaction is our priority, and we are here to assist you in the rare instance of receiving a damaged or defective item. We appreciate your understanding of our no-return policy, and we look forward to providing you with high-quality products and exceptional service.
