Shipping Policy
Shipping Policy
Welcome to ICEY UNIVERSE We're excited to bring you exceptional products with a seamless shopping experience. Please take a moment to review our shipping policy to understand how we ensure the timely and secure delivery of your orders.
Processing Time:
- Orders are typically processed within 5-7 business days (excluding weekends and holidays) after receiving payment confirmation.
Shipping Rates:
- We offer transparent and competitive shipping rates based on your location and the weight of your order. You can view the shipping cost at checkout before completing your purchase.
Delivery Time:
- Estimated delivery times vary depending on your location. shipping usually takes 5-7 business days.
Tracking Information:
- Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery in real-time.
Shipping Partners:
- We work with reputable shipping carriers to ensure the safe and efficient delivery of your orders.
International Shipping:
- For international orders, please note that customs and import duties may apply upon arrival at the destination country. These fees are the responsibility of the customer.
Shipping Restrictions:
- Some products may have shipping restrictions due to their nature or regulatory requirements. Please review the product details and shipping information before completing your purchase.
Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages:
- In the rare event that a package is lost or stolen during transit, please contact our customer support team. We will work with the shipping carrier to investigate and resolve the issue promptly.
Contact Us:
- If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at info.iceyuniverse@gmail.com.
Thank you for choosing ICEY UNIVERSE ! We appreciate your business and strive to make your shopping experience as enjoyable as possible.